Lumina Sourcing Your BPO Partner in Albania
Our goal is to guarantee a significant optimization of your costs, while maintaining the quality of your services
Analysis and Design
Understand the requirements and design software solutions that meet the user’s needs.
Coding
Write the source code of the software using appropriate programming languages
Testing and Debugging
Perform extensive testing to ensure that the software works correctly and correct any bugs
Maintenance
Perform updates, improvements and bug fixes to the software over time
Why Albania
The business process outsourcing sector in Albania presents
an excellent opportunity because of its multilingual and multi
skills offering.
Albanian BPO companies have today a vast and
consolidated experience in the outbound services, nowadays
thanks to the wide range of universities that offer topnotch
education, knowledges are climbing up the value chain by
providing extraordinary valued BPO services across several
industries that are remarkably increasing day by day.
Along side many EU companies are already outsourcing
portions of their value chain in Albania mainly for IT
development, finance and customer integrated services
benefiting from highly valued skills for a fraction of the cost in
EU.
For those purposes Albania, already hired 105’000
professionals, which serve primary the Italian market,
followed by Germany, Switzerland, France and UK.
Albania advantagesas favourable BPO destination
Nowadays Albania is becoming more and more modern and technologic thanks to multisector government
investments and to universities that are supporting the changes. Even Albanian who lived in other countries are
now going back to their homeland bringing knowledge and innovation, helping the country to develop faster.
- Near shore to many EU countries, less thank 2 hours flying time. Cultural affinity with developed European markets, liberal society and a young multilingual population
- Positioned in the middle of Europe, it is a bridge between western and eastern countries
- Competitive labor and operating costs such as office spaces and utility costs, it is one of the less expensive country in Europe
- Liberal Visa regime, member of NATO and official candidate for EU member
- Sustainable talent pool, high portion of graduates in business, IT and humanistic subjects
We help you focus more on your growth, while delegating the less strategic activities to us, which we manage with maximum effectiveness and in an environment that guarantees the security of your data.
We manage projects that require a dedicated team, replicating your operating model in our offices with our expert and qualified staff. Further we can simply assign you one or more of our employees.
Whatn our companyoffer
Lumina Sourcing is a BPO company established in Vlore,
Albania, we offer our services to small and large clients in a
variety of industries including software, IT development,
support and maintenance services, data entry and
processing, payroll and accounting, service desk and client
care.
We supports companies to develop their growth by reducing
time to market and costs, hiring specialists who help them to
grow, support and complete their working processes and
projects in a short time and effective way.
Our business is built on relationships. We make it a priority to
know our customers’ needs and provide tailor made
solutions that make them successful.
Our Services
Finance and Accounting
Bookkeeping
Payable/receivable
Payroll
Vat Calculation
IT
Coding And Maintenance Software Support And Customization
Customer Service
Helpdesk
Customer Care
Data Entry
How you canbenefit fromour partnership
- Wide range of skilled workforce with a saving in a range of 40/50%
- Cost and time saving on personnel recruitment and training
- Minimized risks of hired employees, due to the absence of direct hiring contracts
- Saving on costs related to office rental, electricity, software, etc...
- Gain time to focus on strategic activities
How you canbenefit fromour partnership
Vision & Mission
How it works
Lumina Sourcing management team competences and experiences
CEO - Head of Operations
Wide experience in finance and accounting (Accenture) and
software development (CA Technologies)
President - HR - Network Developer
High skilled in banking industries and software
Marketing - Sales & Communication
Experience as GM and sales director (P&G, Danone and
Kellogs)
Finance Manager
Extensive experience in banking and finance (Accenture)
IT Architect
Experience in IT banking industries
Partners
We collaborate with local and international corporate advisors adding value to our high quality standards. We cooperate with Reald Private University in Vlore
